FAQ

PHYSIOTHERAPY QUESTIONS


Whether you’re wondering what to expect at your first visit, what to wear when you come for physiotherapy treatment, or what kind of referrals you may need, we have the answers. Browse our FAQs below for answers to some of the most common physiotherapy questions, or contact us if you have any additional questions.

Your physiotherapist will gather a history of your injury and pain, conduct a physical exam and identify any key physical problems you may have. The therapist will then explain your diagnosis, discuss your goals and develop a treatment plan to help you achieve your goals.

New patients will be asked to complete paperwork before the physiotherapy assessment can begin. The paperwork will be provided at the clinic. Please remember to bring the completed paperwork to your assessment. Also, clinic policies require updated paperwork to be stored on file every 6 months. Therefore, if you are a returning patient, please be aware that new paperwork needs to be completed if 6 or more months have passed since the last attended appointment.

Please bring your Alberta Health Care Card to your first appointment. Also, please wear or bring comfortable clothing such as shorts (ideal for back or leg injuries), a tank top (ideal for neck or arm injuries) as well as comfortable, indoor footwear. Please bring any Extended Health care benefit cards that need to be billed.
You don’t need a referral to see a physiotherapist. However, a number of extended health benefit plans may require a doctor’s referral to be eligible for coverage. Each plan is slightly different, so it’s important to check with your current provider to determine if you need a referral for treatment.
Pivotal Physiotherapy Northgate accepts appointments on Monday, Wednesday, and Friday from 7:00 AM to 7:00 PM and Tuesday, Thursday from 6:30 AM to 7:00 PM. The clinic may be open on select Saturdays.

Pivotal Physiotherapy Fort Saskatchewan accepts appointments on Monday to Friday from 7:00 AM to 7:00 PM

Both locations may be open on select statutory holidays. We close at 8:00 PM.

There are several funding options available listed in the Coverage section.
For your first appointment, please ensure you have a minimum of an hour for the physiotherapist to do a thorough assessment and treatment.
Our practice receives a monthly allotted amount of AHC funding from the provincial government. This amount of funding is not enough to treat the high number of patients that contact our practice. As such, we need to budget the AHS each month, and this results in a waitlist (Typically 3-6 weeks).
All members of the public are entitled to an initial assessment covered by AHC. After your assessment, the physiotherapist will determine the degree of your injury on a scale between 1 and 15. If you are scored 7 or higher, you will receive 2 more treatments covered by AHC. If you are scored lower than 7, you will be required to cover the cost personally.
The physiotherapist will conduct the initial assessment and then formulate a treatment plan. The physiotherapist will always perform the follow ups; technical manual therapy, and/or needling therapy when appropriate. The fully trained Kinesiologists and Physiotherapy Assistants will help carry out portions of the treatment plan as well. As a result, the patient will experience both the physiotherapist and assistant during his or her treatment time.
If availability allows, we will most definitely accept same day assessments. However, it is best to book an appointment ahead of time. Our evening times, especially, tend to fill up quickly. You can call the clinic to request an appointment.

KEEP UP TO DATE WITH WHAT WE’RE DOING!