FAQ

Your physiotherapist will gather a history of your injury and pain, conduct a physical exam and identify any key physical problems you may have. The therapist will then explain your diagnosis, discuss your goals and develop a treatment plan to help you achieve your goals.

New patients will be asked to complete paperwork before the physiotherapy assessment can begin. The paperwork will be provided at the clinic. Please remember to bring the completed paperwork to your assessment. Also, clinic policies require updated paperwork to be stored on file every 6 months. Therefore, if you are a returning patient, please be aware that new paperwork needs to be completed if 6 or more months have passed since the last attended appointment.

Please bring your Alberta Health Care Card to your first appointment. Also, please wear or bring comfortable clothing such as shorts (ideal for back or leg injuries), a tank top (ideal for neck or arm injuries) as well as comfortable, indoor footwear. Please bring any Extended Health care benefit cards that need to be billed.

You don’t need a referral to see a physiotherapist. However, a number of extended health benefit plans may require a doctor’s referral to be eligible for coverage. Each plan is slightly different, so it’s important to check with your current provider to determine if you need a referral for treatment.

Mon to Fri 7:00 am – 7:00 pm
Saturdays 8:00 am – 2:00 pm

780-473-1461 Northgate
780-992-1400 Fort Saskatchewan
780-809-3450 High Performance Centre
780-809-3460 ARC by Pivotal Physiotherapy

There are a handful of of possible avenues to consider for coverage due to the variety of reasons why an individual would seek physical rehab care. This includes injuries related to motor vehicle accidents, workplace injuries, post surgery recovery, or conditions related to pelvic health.  To learn more, head to the Coverage section!

For your first appointment, please ensure you have a minimum of an hour for the physiotherapist to do a thorough assessment and treatment.

Effective March 1, 2022

Low income Albertans may be eligible for in-person or virtual physiotherapy services. However, you must first call the Rehabilitation Advice Line (RAL) to seek counsel and guidance on how to proceed with your treatment plan & coverage under Alberta Health Care.

The RAL is open Monday – Friday from 9:00 am – 5:00 pm

RAL phone number: 1-833-379-0563

The physiotherapist will conduct the initial assessment and then formulate a treatment plan. The physiotherapist will always perform the follow ups; technical manual therapy, and/or needling therapy when appropriate. The fully trained Kinesiologists and Physiotherapy Assistants will help carry out portions of the treatment plan as well. As a result, the patient will experience both the physiotherapist and assistant during his or her treatment time.

If availability allows, we will most definitely accept same day assessments. You can try calling us directly or book online. We highly recommended to book your appointments ahead of time. Our evening times, especially, tend to fill up quickly.

780-473-1461 Northgate
780-992-1400 Fort Saskatchewan
780-809-3450 High Performance Centre
780-809-3460 ARC by Pivotal Physiotherapy